物联网环境下装备产品售后服务运作管理研究:现状与机会
作者单位:

电子科技大学


Research on Equipment Product Maintenance Operations Management in the Internet of Things Environment: A Review
Affiliation:

UESTC

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    摘要:

    本文以物联网环境下的装备产品售后服务运作管理为研究对象,分别从服务环境(静态和动态)和服务模式(集中化和分散化)两大维度四个细分研究领域出发,对装备产品售后服务运作管理的研究现状进行了深入的分析,并在此基础上围绕售后服务模式、售后服务运作优化、售后服务模式和运作集成决策、及售后服务平台四大领域提出了物联网环境下装备产品售后服务运作管理的研究方向和重点研究问题。本文的研究将为学者们和企业管理者深入研究物联网环境下的装备产品售后服务运作管理绘制了清晰的理论蓝图。

    Abstract:

    This article focuses on the operations management of maintenance for equipment products in the Internet of Things (IoT) environment. It delves into a comprehensive analysis of the research state in the field of equipment product maintenance operation management from four sub-domains within two major dimensions: service environment (static and dynamic) and service models (centralized and decentralized). Building upon this analysis, the article proposes research directions and key research questions for the operations management of equipment product maintenance in the IoT environment, specifically addressing maintenance models, optimization of maintenance operations, integrated decision-making for maintenance models and operations, and maintenance platforms. This research provides a clear theoretical blueprint for scholars and business managers to delve deeper into the operations management of equipment product maintenance in the era of the Internet of Things.

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历史
  • 收稿日期:2023-10-03
  • 最后修改日期:2025-01-13
  • 录用日期:2025-02-11
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