评论操控:概念解析、理论发展和未来展望
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作者单位:

1.西安交通大学;2.哈尔滨工业大学

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中图分类号:

C931

基金项目:

国家自然科学基金项目(重点项目,面上项目)


Review Manipulation: Conceptual Interpretation, Theoretical Development, and Future Prospects
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Affiliation:

1.Xi’an Jiaotong University;2.Harbin Institute of Technology

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    摘要:

    由于在线评论对消费者的购买决策至关重要,商家往往对消费者评论进行操控以提升产品销量,这也使得评论操控迅速成为经济学和管理学的热点话题。然而,相关研究仍处于“前范式”阶段:研究视角多元化,但主题碎片化,缺乏一个系统性的理论框架;一些关键的科学问题,例如评论操控的界定、识别以及治理,现有研究未有统一意见。基于这一背景,本文检索了发表于国内外核心期刊上的363篇文献,对评论操控的相关研究进行了系统梳理。首先,本文考虑评论操控方式和特征上的演化,对评论操控进行了重新界定;然后,基于主题分析构建了评论操控的理论分析框架,该框架包括6个知识模块:评论操控的识别、前因、后果、作用机制、情境因素以及干预条件;最后,归纳了各个知识模块的局限和争议,并据此提出未来研究方向。研究结论对厘清评论操控的发展脉络,推动评论操控相关研究进一步发展有重要理论意义;对有效抑制电商平台评论操控,建立公平公正的线上购物环境有一定实践启示。

    Abstract:

    Due to the fact that online reviews are crucial to the purchasing decisions of consumers, merchants typically manipulate online reviews to increase product sales. Review manipulation is therefore becoming a hot topic in both economics and management literature. However, studies on review manipulation are still in the “pre-paradigm” stage: the research perspectives are diversified, while the topics are fragmented, and there lacks a widely accepted theoretical framework; on some key scientific issues, such as the definition, identification, and governance of review manipulation, there is no consensus. This study reviewed 363 studies published on prestigious journals. Firstly, this study redefines review manipulation by considering the evolution of its characteristic and manners. Secondly, this study builds a theoretical framework of review manipulation based on topic analysis. The framework includes six parts: the definition and identification, antecedents, consequences, mechanisms, situational factors, and intervention conditions of review manipulation. Finally, this study summarizes the limitations and controversies and proposes future research directions. Theoretically, this study advances the development of review manipulations. This study has practical implications for the government and e-commerce platforms to effectively restrain review manipulation and establish a fair online shopping environment.

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历史
  • 收稿日期:2022-08-16
  • 最后修改日期:2023-06-20
  • 录用日期:2024-07-18
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