算法驱动的员工离职预测与干预——基于OW物业公司的研究
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Algorithm-driven employee turnover prediction and intervention: A study based on OW property company
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    摘要:

    在当前就业形势严峻的背景下,不少企业仍面临着员工高离职率的问题.如何提早发现具有离职倾向的员工,了解其诱因,提前实施干预或表达关怀,是企业降低员工离职率的重要措施.已有研究虽然探讨了离职倾向员工的表现及其诱因,但没有得出具有预测能力的定量结论.鉴于此,本研究基于随机森林算法,在企业实地场景中,全面考察员工离职倾向的影响因素,帮助企业提高预测员工离职倾向的能力.首先,通过特征工程筛选出重要性较高的特征变量用于机器学习分析;其次,通过随机森林算法得出离职因素的重要性排序,提出预测模型;同时,在企业开展准实验对预测模型进行检验;最后,通过在企业中的应用进一步验证所提预测模型的有效性.此外,本研究还检验了离职特征与离职倾向的相关关系,并发现这些关系与以往研究结论较为吻合.本研究不仅基于随机森林算法全面地研究影响员工离职倾向的因素,也为企业预先干预、关怀从而降低员工的离职率提供了有益的借鉴.

    Abstract:

    Under the current difficult employment situation, many companies are facing the problem of employees’ turnover. Identifying employees turnover intentions, understanding the underlying causes, and implementing preemptive interventions are pivotal strategies to mitigate such intentions. Although prior studies have delved into the factors precipitating turnover intentions, their findings lack robust predictive power. This study aims to examine the determinants of employee turnover intention in real-world corporate settings, with the goal of enhancing firms’capability to predict such intentions and address this issue. This study first identifies imperative predictive variables through feature engineering and employs machine learning algorithms. It then leverages the random forest algorithm to determine the hierarchy of turnover determinants and develop a forecasting model. Meanwhile, a quasi-experimental approach is utilized to validate the predictive model in a corporate setting. Finally, the predictive model is applied to test its validity again across the entire company. Moreover, this research tests the correlation between turnover features and turnover intention and finds that these relationships are consistent with previous studies. This research not only comprehensively explores the influencing factors of employee turnover intention using machine learning but also provides useful advice for companies to reduce employee turnover by intervening early and expressing concern in advance.

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朱保全,张志学,万雯,陈佳木.算法驱动的员工离职预测与干预——基于OW物业公司的研究[J].管理科学学报,2025,(10):72~90

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  • 在线发布日期: 2025-12-01
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