考虑司机算法厌恶的网约车平台调度推荐策略
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北京航空航天大学经济管理学院

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U491

基金项目:

国家自然科学基金卓越研究群体项目(原基础科学中心项目)


Relocating recommendation strategy for ride-hailing platforms when drivers are algorithm aversion
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Beihang University

Fund Project:

The National Natural Science Foundation of China

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    摘要:

    网约车司机受到情景经验的影响,对平台推荐的空驶调度策略表现出算法厌恶,这深刻影响算法推荐的实际应用效果。本文设计一个包含两个区域的简约网络模型,分析由网约车平台、需要进行跨区出行的乘客、以及自主决策是否参与市场和接受调度策略的司机,所共同构成的出行系统,探讨了司机算法厌恶偏好对司机行为、乘客服务水平和平台利润的影响。研究结果表明,当司机的算法厌恶程度较低时,平台可以直接向其推荐系统最优策略;当算法厌恶程度较高时,平台应主动向司机的情景经验策略“妥协”,此时,符合人们习惯与认知成为更重要的考量因素。本研究还揭示市场供给如何影响算法推荐的福利分配,当供给适中时,算法推荐可同时提高平台利润、司机福利与乘客服务水平,实现三方共赢;当供给过剩时,算法推荐虽能增加平台利润,却会因加剧竞争而损害司机福利。本研究的发现可为网约车平台的运营管理提供实践启示,并为人机协同决策系统的设计提供理论参考。

    Abstract:

    Ride-hailing drivers, influenced by their contextual experience, exhibit an algorithm aversion preference towards the empty-ride relocating strategy recommended by the platform, which profoundly affects the application effect of algorithm recommendations. This paper presents a simplified network model with two regions to analyze the shared mobility market composed of a ride-hailing platform, passengers requiring cross-region travels, and drivers who independently choose their working areas and relocating strategies. We explore the impacts of the drivers’ algorithm aversion preference on driver behavior, passenger service quality and platform profit. The findings show that when the algorithm aversion preference parameter is low, directly recommending the system-optimal relocating strategy to drivers is the best for platform. However, when the aversion is high, the platform’s optimal recommendation strategy gradually aligns with the drivers’ relocating strategy based on contextual experience. This implies that the platform must proactively “compromise” to make its recommendation more in line with drivers’ contextual experience and cognition to effectively guide their behavior. We also investigate how the driver supply regulates the welfare distribution of algorithm recommendation. It is found that in a moderately supplied market, algorithm recommendation can simultaneously increase platform profit, driver welfare and passenger service quality, achieving a win-win situation for all three parties. In an oversupplied market, although the algorithm recommendation can increase platform profit, it could harm driver welfare by intensifying the competition among them. These findings provide practical insights for the operation of ride-hailing platforms and offer theoretical references for designing a human-machine collaborative decision-making system.

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  • 收稿日期:2025-10-17
  • 最后修改日期:2026-04-17
  • 录用日期:2026-05-05
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