Based on a case study of ERP implementation，this study investigates reflective learning sessions as a method of facilitating user participation. Drawing upon the psychological empowerment theory and a variant of the grounded theory approach，a theoretical model was constructed to characterize how the reflective learning sessions were conducted, and to explain why the reflective learning sessions facilitated user participation. It reveals that several properties of reflective learning sessions enhanced users’feelings of competence, impact，meaningfulness and self-determination. Changes in users’cognition and attitudes brought about enthusiastic participating behaviors. It provides an approach to enhancing psychological empowerment in the ERP implementation context．